Frequently Asked Questions
Looking for answers? You've come to the right place.
Ethical & Fair Trade Gifts:
What does "ethical" mean in the context of Ethimaart's products?
At Ethimaart, our understanding of "ethical" goes beyond just sourcing products. It's about caring for the lives and well-being of talented artisans in places like Pakistan, India, Nepal, Thailand, and beyond. We make sure that our ethical practices translate into more than fair wages – we open doors to international opportunities, providing a platform for their economic growth. It's not just about giving them a job; it's about supporting their financial stability, allowing them to keep creating the beautiful products that define our collection. Our commitment to ethical practices isn't just a mission; it's a way of empowering and uplifting the global artisan community.
We strive for continuous improvement in our ethical practices, acknowledging that while we may not claim 100% perfection, we are committed to evolving and enhancing our efforts wherever possible.
Why does Ethimaart support traditional artisanal indigenous products?
At Ethimaart, we're all about keeping the soul of traditional craftsmanship alive. In a world that's crazy about fast fashion and throwaway trends, we're taking a stand. Our love for traditional artisanal indigenous products comes from a deep commitment to keeping those timeless skills and stories alive. We're on a mission to preserve cultural heritage, foster an appreciation for things made with care, and stand up against the culture of here today, gone tomorrow. Because true craftsmanship deserves to be celebrated and cherished, don't you think?
How does my ethical purchase contribute back to the artisans?
1% of each sale at Ethimaart is dedicated to supporting our artisans. This commitment allows us to give back to the communities that create our beautiful products, ensuring a positive and lasting impact.
What makes a gift "ethical" at Ethimaart?
An ethical gift at Ethimaart means it's sourced and crafted with utmost care for both the artisans and the environment. Our products are made with ethical labor practices, sustainable materials, and a commitment to social responsibility.
What defines a "fair trade" gift in your collection?
A fair trade gift at Ethimaart signifies that the artisans involved in its creation receive fair wages, work in safe conditions, and are part of a supply chain that prioritizes social and environmental responsibility.
Product:
Product Description:
We make every effort to ensure the accuracy of product details, descriptions, and prices on our website. While we strive to keep the information up-to-date, there may be slight discrepancies at the time of your order placement. The actual product price will be confirmed upon order acceptance as per our policy.
How to check product availability?
To check product availability, simply add the desired item to your cart and review its status. If the product is in stock, it will be reflected in your basket. If the product is currently unavailable, the basket will indicate its non-availability. You can also email us at contact@ethimaart.com for further queries.
Why are some Ethimaart products labeled as limited edition?
At Ethimaart, our products are intentionally produced in limited quantities due to our commitment to ethical sourcing and handmade craftsmanship. This approach allows us to minimize waste and uphold our dedication to sustainability. If you have inquiries about the availability of a specific product, feel free to email us at contact@ethimaart.com. We're here to assist you!
What types of handmade crafts and gifts does Ethimaart offer?
Ethimaart presents a diverse selection of handmade crafts and gifts, carefully crafted by skilled artisans and small women-owned businesses. Our curated collection encompasses a wide array of products, including, but not limited to, ethically sourced home decorations like blue and white pottery, handmade ceramics, incense gift sets, unique textiles, handmade bags, ethical Christmas gifts, kitchen accessories, fashion accessories, ethical gifts for her and him, stationery, ethical yoga gifts, and much more. Explore our offerings to discover unique, ethically produced treasures for every occasion.
How do I learn more about the materials used in your products?
To gain insights into the materials used in our products, you can refer to the product descriptions where we strive to provide detailed information. However, if you have additional questions or need further clarification, please feel free to reach out to us via email at contact@ethimaart.com.
Are all of your products listed on the website?
Yes, our website is regularly updated with new products. However, for the most immediate access to our latest offerings, we recommend checking our Etsy shop, where new products are often uploaded first. Feel free to explore our Etsy shop at www.etsy.com/shop/ethimaart for the newest additions to our collection.
Ethical Gift Guides & Gift Ideas:
What if I need help deciding an ethical gift for my mom, family, or friends?
Absolutely! If you're looking for assistance in choosing the perfect ethical gift for your loved ones, don't hesitate to reach out. You can email us at contact@ethimaart.com, or simply use our live chat feature. We'd be delighted to help you discover a beautiful and thoughtful ethical gift for your mom, family, or friends.
Can you recommend ethical gifts for specific occasions, such as birthdays or anniversaries?
Certainly! We're here to make your gift-giving experience special. Whether it's a birthday, anniversary, or any other occasion, feel free to email us at contact@ethimaart.com or use our live chat. We'll provide personalized recommendations for the perfect ethical gift to celebrate those special moments.
Do you offer gift wrapping services for ethical gifts?
Yes, we do! If you'd like your ethical gift to be beautifully wrapped, please get in touch with us. We'll ensure your gift is presented with the utmost care.
Shipping:
What are the shipping options available on Ethimaart?
At Ethimaart, we currently offer UK standard shipping through Royal Mail's 2nd class delivery service. We pride ourselves on prompt dispatch, usually within 1 to 3 business days. You can expect your items to arrive within 3 to 5 working days, ensuring a timely and reliable delivery process for your orders.
How can I track my order once it's been shipped?
To track your order, we'll provide you with the tracking number once the product is dispatched. Please note that while our standard Royal Mail 2nd class service does not include tracking, we're here to assist and keep you informed every step of the way.
Do you offer international shipping, and what are the associated costs?
Yes, we do offer international shipping, and you can find the associated charges at the checkout. For international shipments, we utilize Royal Mail Tracked service, known for its speed and security. Your orders will be dispatched within 1 to 3 business days, and you can typically expect to receive them within 5 to 7 working days.
Lost Or Damaged Items:
What if I don't receive my items within the provided timeline?
Although we utilize the best and reliable Royal Mail delivery service, there may be instances where items are not received within the expected timeframe. If this happens, please inform us, as we won't have visibility on delivery status unless notified. Upon notification, we'll promptly investigate, and aim to get back to you within 3 to 5 working days.
What if my order is lost or damaged?
If your order is lost or damaged, please email us at contact@ethimaart.com, and we'll promptly look into this for you. While our investigation may take up to 1 to 3 business days, we strive to provide a resolution as quickly as possible. Your satisfaction is our priority, and we appreciate your understanding as we work to address any concerns regarding lost or damaged orders.
